GUNLAND Fulfillment, Refund & Cancellation Policy
Effective Date: Jan, 01, 2025
At GUNLAND, we provide marketing strategy, creative execution, and consulting services on a retained or hourly basis. All work is performed under a signed agreement or formal statement of work (SOW), tailored to each client’s specific needs. We do not sell physical products or downloadable goods through our website.
Fulfillment of Services
Services are initiated only after a written agreement is executed between GUNLAND and the client. Each project or retainer includes a defined scope, timeline, deliverables, and billing structure. Fulfillment of services is typically provided via digital communication, virtual meetings, file delivery, and/or in-person consultation, as specified in the agreement.
Billing & Invoicing
Clients are billed according to the terms outlined in their individual agreements, either on a retained (monthly) or hourly basis. Invoices are issued following the timeline and structure agreed upon, and payment is due per the terms stated on the invoice (typically, Recurring – Due Upon Receipt, Net 15 or Net 30).
Refund Policy
Because our work is custom and service-based, we do not offer refunds once work has begun or deliverables have been provided. However, if a client believes there is a billing error or fulfillment issue, we encourage them to reach out directly to resolve it promptly.
Cancellation Policy
Clients may cancel ongoing work or terminate retainers with written notice according to the terms specified in their agreement (typically a 30-day or 90-day notice period, with an included cancellation fee, which will be included in the agreement, MSA, or SOW). Any hours or deliverables completed prior to cancellation will be invoiced and are due per standard terms.
Dispute Resolution
We strive to deliver high-quality service and maintain clear communication. If there is ever a concern about deliverables, scope, or billing, please contact us directly at lynn@thegunland.com, and we will work in good faith to resolve the matter quickly and fairly.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
- Information Collected: We may collect basic contact details (such as name, email address, phone number, and business name) when you reach out to inquire about services or enter into a formal agreement. We do not collect payment details directly; all payments are processed securely through trusted third-party platforms (e.g., Stripe, QuickBooks, PayPal).
- How Information Is Used: Your information is used solely for the purpose of providing services, communicating project updates, managing contracts, and maintaining business records. We do not share or sell client information to any third parties for marketing or unrelated purposes.
- Data Security: We use reasonable administrative, technical, and physical safeguards to protect the information we collect. Communication and data transfer are handled through secure and encrypted channels wherever applicable.
- Your Rights: You may request access to the personal information we hold about you, request corrections, or request deletion (subject to legal or contractual requirements).
For any privacy-related questions or concerns, please contact us at lynn@thegunland.com.